FOR ALL OF GREECE
You can return any product, free of charge, for a full refund within 14 working days (the refund may either be monetary or in the form of store credit), on condition that the return is being made due to an error on our behalf.
All returns must be made by courier companies and delivered to our headquarters. We reserve the right to refuse returns sent by post. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that ensures you for the value of the goods. The cost of returning the item to us is your responsibility. For returns only within Greece, if you ship with Geniki Taxydromiki, you have the option to charge the shipping costs to our code and then we will deduct the amount from your return. For more information, please contact us.
If you wish to return a product for personal reasons, without there having been an error on behalf of our company, then you will have to cover the return shipping expenses.
Please note: In order to return your order, you must be aware of the order number and select return or exchange (color or size). We cannot process the transaction without these details, so please make sure you have completed the “return form” and included it with your return parcel. You can find the return form here. Also, when making an exchange, make sure you have filled in the desired size or color on the return form.
Customers may return a product within 14 days of its shipment, covering the return shipping at their own expense. The company will accept the return ONLY IF there is no damage or wear, and if the product is accompanied by its receipt of purchase, as well as the completed “return form” found here. A full refund will be issued within 14 days of our having received the product.
EXCHANGES IN SIZE OR COLOR
- You can exchange a product for a different size or color within 7 days of receiving your initial order. In such cases, the return shipping and the new shipping cost is covered at your expense. If the return is being made due to an error on our behalf, we will cover the shipping costs.
- Make sure you complete the details of the exchange on the "return form" included with your order.
- If you wish to exchange a product for the same product in a different size or color, we will send you the new product to the mailing address provided on the original order, unless an alternate address is specified in the respective area of the return form.
- All merchandise is thoroughly examined upon its return to our company.
- You are responsible for the safe return of products to our company. Please make sure that the products are appropriately packaged (not necessarily in the original packaging) and that they will not be damaged en route during shipping.
- If a product is returned in an unsuitable condition, it will not be accepted.
- Our company bears no responsibility for any products returned to us by mistake.
- We strongly recommend you retain your receipt of shipment/courier until the entire procedure of return or exchange has been completed, and you have received an email from us stating that we have received your returned shipment.
- Products may be exchanged only for the same product in a different size or color. If you desire a different product, you will have to place a new order.
ADDRESS FOR RETURNS OR EXCHANGES
152 34, Chalandri, Athens
FOR INTERNATIONAL CUSTOMERS
Most of the same terms and conditions as for Greece apply, with a few differences. The differences/points to note are the following:
- If you wish to exchange a product for the same product in a different size or color, you will need to return the product and place a new order using the online e-shop.
- Please make sure you use a mailing service that ensures the value of the merchandise being returned, and always retain the shipping receipt. Mailing services deliver packages during working hours and may require a signature for the delivery, which is why we recommend your order be sent to a work address and not to a residential address.
- A duty is charged when an order crosses country borders and must be paid by the customer who placed the order. Due to the fact that policies and customs fees vary significantly from country to country, we recommend you contact your local customs office for more information. Please keep in mind that customs fees may affect delivery time.
- We would like to inform you that during bank holidays or national holidays in your country, deliveries might not take place. In such cases, please expect your order to arrive on the next available business day.